1. Introduction
At Reformas Nerja, we are committed to protecting the privacy and ensuring the security of our customers’ personal data. This privacy policy explains how we collect, use, store, and protect the personal data provided by users of our website and services. By using our services, you agree to the terms of this privacy policy.
2. Data Controller
Owner: Cristian Gast Alvarez
Address: C/ Parras 47
Phone: (+34) 670 895 486
Email: info@reformasnerja.com
Cristian Gast Alvarez is also responsible for managing personal data related to client communications, with the sole purpose of providing the requested quote.
3. Personal Data Collected
To fulfill our services, we collect the following personal data from our clients:
- Full name.
- Contact phone number.
- Email address.
- Home address (for visits).
This data is necessary to arrange home visits and provide the most accurate quotes possible.
4. Purpose of Data Processing
Personal data is collected and processed for the following specific purposes:
- Home visit management: To arrange a visit to the client’s home to assess the requested work.
- Client communication: To contact the client to address questions, coordinate visits, and provide personalized quotes.
- Preparation of quotes: To provide a quote tailored to the client’s needs.
5. Legal Basis for Data Processing
The processing of personal data is based on:
- User consent: Data is voluntarily provided by the client for the purposes established in this policy.
- Contract performance: Managing data is necessary to provide the requested quote and fulfill the required services.
6. Transfer of Data to Third Parties
Personal data will not be shared with third parties, except where there is a legal obligation or it is necessary for the execution of the service requested by the client, and always with explicit authorization.
7. Data Retention Period
Personal data will be retained for as long as necessary to fulfill the purposes mentioned or while there is a contractual relationship with the client. Afterward, the data will be deleted unless there is a legal obligation to retain it.
8. User Rights
The client has the right to:
- Access: Request information about the personal data we process.
- Rectification: Request the correction of inaccurate or incomplete data.
- Erasure: Request the deletion of personal data when it is no longer needed for the established purposes.
- Restriction of processing: Request that we limit the processing of data in certain cases.
- Data portability: Request a copy of the data in a structured and commonly used format.
- Objection: Object to the processing of personal data in specific circumstances.
To exercise these rights, you can send a request via email to: info@reformasnerja.com or by letter addressed to the above-mentioned address.
9. Data Security
At Reformas Nerja, we implement appropriate technical and organizational measures to ensure the security of personal data, protecting it against unauthorized access, alteration, loss, or improper disclosure.
10. Changes to the Privacy Policy
Reformas Nerja reserves the right to update this privacy policy to adapt it to legislative or regulatory changes or our business practices. Changes will be published on our website with reasonable advance notice.
If you have any questions about this privacy policy or the processing of your personal data, please contact us at: info@reformasnerja.com.
Last updated: 18/12/24